Hello, I’m Dale

Toronto-based IT Analyst specializing in end-user support, backup and recovery, and clear documentation.

This will send you to my Resume page.Resume
Dale's brand icon D (in Red) K (in White) P (in Black) with a grey background.

Tech Philosophy

From protecting data with reliable backups to writing 180+ guides in English and French, my goal stays the same: clarity, consistency, and empathy.

I don’t just fix problems. I help people feel confident in the systems they rely on.

About Me

I’m an IT Analyst based in Toronto with a career built on keeping people and their data supported. I started with enterprise-wide backup and recovery, and today I support 1,000 users at a federal financial regulator, from Tier 1/2 troubleshooting and device deployment to meeting-room technology and executive support.

I also write the documentation that makes support easier: 180+ Knowledge Base articles in English and French, for both IT teams and everyday users.

Whatever the size of the environment, my goal is the same: to help people protect their data and sleep a little easier at night.

Curious about the details? View my resume →

I’m mostly self-taught with a few formal courses sprinkled in along the way.

My learning style? Hands-on. I like to dive in, experiment, break things (occasionally!), and figure them out. When I hit a roadblock, I dig into resources to understand what I’m missing.

This approach has helped me solve complex technical challenges and it’s one of the reasons I love working in tech.

  • Born in a warm weather country, but raised in Montreal (yes, I still tease my parents about that)
  • Spent summers in New York, and now live in Toronto, home of the 2018–2019 NBA Champions!
  • Proud introvert. (Don’t knock it till you understand it.)

  • Organized
  • A great listener
  • Left-brained (logical and analytical)
  • Big fan of basketball, tennis, and NFL football

And one other thing, I have an unhealthy addiction to Red Twizzlers™ and Swedish Berries …so if you want to bribe me, that is the way to go! 🙂

Contact Me

Have a question, a comment, suggestion or just to say hi; then send an email to hello @ dalekpierce dot ca