I’m an IT Analyst based in Toronto with a career built on keeping people and their data supported. I started with enterprise-wide backup and recovery, and today I support 1,000 users at a federal financial regulator, from Tier 1/2 troubleshooting and device deployment to meeting-room technology and executive support.

I also write the documentation that makes support easier: 180+ Knowledge Base articles in English and French, for both IT teams and everyday users.

Whatever the size of the environment, my goal is the same: to help people protect their data and sleep a little easier at night.

Curious about the details? View my resume →

How I Learn

I’m mostly self-taught with a few formal courses sprinkled in along the way.

My learning style? Hands-on. I like to dive in, experiment, break things (occasionally!), and figure them out. When I hit a roadblock, I dig into resources to understand what I’m missing.

This approach has helped me solve complex technical challenges and it’s one of the reasons I love working in tech.