Resume

work Experience

Technician / Analyst

Office of the Superintendent of Financial Institutions Canada (OSFI) > 2022 – Present

IT Support Officer (Contact)

Office of the Superintendent of Financial Institutions Canada (OSFI) > 2019 – 2022

Technology Consultant III (Contract)

HPE/DXC Technology > 2016 – 2018

Technical Support Analyst (Freelance)

Fe Corporation > 2015 – 2016

IT Analyst

TD Bank Group > 1999 – 2015

Desktop Support Analyst

Warner Lambert Canada Inc. > 1998 – 1999

Product Support Analyst

Symantec Corporation > 1997 – 1998

Education

Diploma in Management of Computerized Information Systems
Champlain Regional College, Montreal, QC – 1997

Personal Development

  • Google Prompt Essentials (2025)
  • Google My Business (2025)
  • Power Bi – Beginner (2024)
  • Microsoft SharePoint Training (2022)
  • Intro to Web Design and Development (2013)
  • Google Analytics for Content Rich Websites (2012)

Key skills

System Imaging, Backup & Restore, Remote Support, SCCM, Azure AD, Outlook, Office Suite, Teams, Zoom, ServiceNow, Customer Support, Problem Solving, Teamwork